Senior IT Support Engineer

Role & responsibilities

• Provide IT Help-Desk support to internal users, including first-level support for hardware, software, and network-related issues.
• Maintaining Google workspace, Crowdstrike, Vsphere, Slack, Zoom & laptops & network devices.
• Install, configure, and maintain servers, desktop computers, laptops, peripherals, configuration of firewalls, EDR tools, switches, routers, Wi-Fi, Wi-Fi access points, VPN Checkpoint.
• Troubleshoot and resolve issues with Windows, macOS, and Linux operating systems, Microsoft Office 365 Suite, and other business-critical software.
• Assist with the setup and maintenance of printers, scanners, and other office equipment.
• Support remote users with VPN connectivity and remote desktop access tools.
• Perform routine maintenance and updates for desktops and laptops, including antivirus updates and patch management.
• Vendor coordination for the procurement of assets.
• Flexible for availability as per the need of hour considering working for global company.
• Maintain inventory of IT assets and ensure accurate records in asset management systems.
• Provide technical guidance and training to end-users on best practices and new systems.

Preferred candidate profile

• Proven experience (4-6years) in IT support or a similar role.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Proficiency with Microsoft Office 365 Suite and other business-critical software.
• Experience with hardware installation, configuration, and maintenance.
• Understanding of networking concepts, including LAN/WAN, VPNs and network troubleshooting.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Go getter, positive and flexible