We are seeking a highly skilled and detail-oriented Documentation Engineer to join our growing technical team. As a key member of our organization, you will play a critical role in ensuring the accuracy, clarity, and completeness of our technical documentation. We are looking for a motivated professional eager to collaborate with our superstar engineering team, work with cutting-edge technologies, and contribute to building world-class platforms and applications that redefine how people engage with cybersecurity. Roles and Responsibility Create, update, and maintain technical documentation, including user manuals, installation guides, and API references. Ensure that all documentation is accurate, up-to-date, and easily accessible to stakeholders. Work closely with development teams to understand technical details and ensure that documentation is comprehensive and up-to-date. Participate in code reviews to identify areas where documentation can be improved. Provide technical writing support to other teams as needed. Collaborate with cross-functional teams to identify and resolve documentation-related issues. Stay current with industry standards and best practices for technical writing, and continuously improve documentation processes and tools.
Role & responsibilities Provide IT Help-Desk support to internal users, including first-level support for hardware, software, and network-related issues. Maintaining Google workspace, Crowdstrike, Vsphere, Slack, Zoom & laptops & network devices. Install, configure, and maintain servers, desktop computers, laptops, peripherals, configuration of firewalls, EDR tools, switches, routers, Wi-Fi, Wi-Fi access points, VPN Checkpoint. Troubleshoot and resolve issues with Windows, macOS, and Linux operating systems, Microsoft Office 365 Suite, and other business-critical software. Assist with the setup and maintenance of printers, scanners, and other office equipment. Support remote users with VPN connectivity and remote desktop access tools. Perform routine maintenance and updates for desktops and laptops, including antivirus updates and patch management. Vendor coordination for the procurement of assets. Flexible for availability as per the need of hour considering working for global company. Maintain inventory of IT assets and ensure accurate records in asset management systems. Provide technical guidance and training to end-users on best practices and new systems. Preferred candidate profile Proven experience (4-6years) in IT support or a similar role. Strong knowledge of Windows, macOS, and Linux operating systems. Proficiency with Microsoft Office 365 Suite and other business-critical software. Experience with hardware installation, configuration, and maintenance. Understanding of networking concepts, including LAN/WAN, VPNs and network troubleshooting. Excellent problem-solving and troubleshooting skills. Strong communication and customer service skills. Go getter, positive and flexible