Senior IT Service Desk Manager

Lloyds Technology Centre India

2 - 6 years

10 - 14 Lacs

hyderabad

Posted:1 hour ago| Platform:

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Skills Required

project management it operations management it service desk problem management change management itil certified it management technical support service desk management people management skills incident management service delivery management itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Develops and/or delivers budget plans for own area with guidance from senior colleagues.
Manages key client and customer relationships, typically by using account teams to ensure their ongoing satisfaction and loyalty toward the organisation.
Takes responsibility for implementing formal development frameworks for a substantial department, while informally coaching and mentoring others throughout the organisation and investing in own personal development.
Initiates, formulates and implements new business practices for own discipline, while managing the development and/or delivery of a significant element of the organisations change management programme.
Manages output delivery for a substantial operational department by leading others.
Sets longer term objectives and takes responsibility for implementing and coordinating performance management systems for a substantial department within the organisation.
Builds complex frameworks to fully assess the scope and context of short-term and long-term business needs.
Develops and/or delivers a plan and outcomes for an operational area with guidance from senior colleagues.
Develops functional or operational policies and participates in developing policy frameworks for area of responsibility or department, creating underlying procedures and monitoring their implementation within the organisation.
Makes a significant improvement on short-term or long-term business performance by recommending authoritative technical and/or professional solutions.
Monitors and manages a wide range of activities of a significant team ensuring compliance with regulatory requirements by liaising with all internal risk management functions while supporting the development and implementation of the organisations compliance policy.
Manages a significant portion of the organisations risk management and/or control process, contributing to the development and implementation of risk management policies and procedures.
Develops innovative solutions by integrating and analysing complex and diverse information sources.
Manages the development and/or delivery of an element of the organisations strategic planning.
Makes sure that a portfolio of major suppliers are delivering required levels of service to fulfil the organisations overall supplier management strategy.

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