Job
Description
As a L1/L2 Privileged Access Management (PAM) Systems Administrator at DTCC, you will play a crucial role in supporting, operating, and troubleshooting PAM solutions, while also having opportunities for professional growth into other IAM domains. Here is what you can expect in this role: **Key Responsibilities:** - Serve as the first point of contact for PAM-related support issues, providing responsive Level 1 (L1) and Level 2 (L2) customer service to end users. - Monitor privileged account activities and respond to incidents, requests, and alerts involving privileged access and authentication services. - Triage and resolve PAM operational issues, escalating complex cases to senior team members or engineering staff as appropriate. - Participate in an on-call rotation to ensure coverage during national business hours. - Document troubleshooting steps, process changes, and solutions for the knowledge base to support team learning and operational efficiency. - Collaborate with the IAM team and cross-functional partners to maintain high standards of customer service and communication. - Continuously develop technical skills in PAM and related IAM tools, with mentorship and training provided. - Assist with proactive monitoring and maintenance activities to prevent outages or service disruptions within PAM platforms. - Provide disaster recovery support for PAM systems, including both planned and unplanned events. - Participate in the execution and documentation of disaster recovery procedures to ensure business continuity and rapid restoration of privileged access services. **Qualifications:** - 2+ years Hands-on experience with any PAM solution. - Demonstrated interest in IT security, particularly in access management and privileged account security. - Familiarity with PAM concepts, such as least privilege, credential vaulting, session monitoring, and access workflows. - Working knowledge of Windows Server and Linux environments. - Strong troubleshooting, analytical, and organizational skills. - Excellent communication skills, both written and verbal. - Ability to work independently, follow established processes, and seek guidance when needed. - Willingness to participate in on-call rotations aligned to national business hours. - Familiarity with customer support ticketing systems or help desk environments. In addition to the technical responsibilities, DTCC offers comprehensive health and life insurance, pension/retirement benefits, paid time off, and a flexible/hybrid work model. As part of the IAM team, you will have the opportunity to work with Privileged Access Management (PAM) Solutions like Aveksa or SailPoint, Active Directory, Windows Server, Linux, HashiCorp Vault, and other IAM tools as you gain experience and expertise. As a L1/L2 Privileged Access Management (PAM) Systems Administrator at DTCC, you will play a crucial role in supporting, operating, and troubleshooting PAM solutions, while also having opportunities for professional growth into other IAM domains. Here is what you can expect in this role: **Key Responsibilities:** - Serve as the first point of contact for PAM-related support issues, providing responsive Level 1 (L1) and Level 2 (L2) customer service to end users. - Monitor privileged account activities and respond to incidents, requests, and alerts involving privileged access and authentication services. - Triage and resolve PAM operational issues, escalating complex cases to senior team members or engineering staff as appropriate. - Participate in an on-call rotation to ensure coverage during national business hours. - Document troubleshooting steps, process changes, and solutions for the knowledge base to support team learning and operational efficiency. - Collaborate with the IAM team and cross-functional partners to maintain high standards of customer service and communication. - Continuously develop technical skills in PAM and related IAM tools, with mentorship and training provided. - Assist with proactive monitoring and maintenance activities to prevent outages or service disruptions within PAM platforms. - Provide disaster recovery support for PAM systems, including both planned and unplanned events. - Participate in the execution and documentation of disaster recovery procedures to ensure business continuity and rapid restoration of privileged access services. **Qualifications:** - 2+ years Hands-on experience with any PAM solution. - Demonstrated interest in IT security, particularly in access management and privileged account security. - Familiarity with PAM concepts, such as least privilege, credential vaulting, session monitoring, and access workflows. - Working knowledge of Windows Server and Linux environments. - Strong troubleshooting, analytical, and organizational skills. - Excellent communication skills, both written and verbal. - Ability to work independently, follow established processes, and seek guidance when needed. - Willingness to participate in on-call r
