Senior IT Security Analyst

The Impact you will have in this role:

We are seeking an enthusiastic and detail-oriented L1/L2 Privileged Access Management (PAM) Systems Administrator to join our Identity & Access Management (IAM) team. This position is ideal for candidates who are eager to build foundational experience in PAM technologies, while also gaining exposure to a broad suite of IAM products over time. The role is primarily focused on supporting, operating, and troubleshooting PAM solutions, with opportunities for professional growth into other IAM domains as expertise develops.

Key Responsibilities

• Serve as the first point of contact for PAM-related support issues, providing responsive Level 1 (L1) and Level 2 (L2) customer service to end users.
• Monitor privileged account activities and respond to incidents, requests, and alerts involving privileged access and authentication services.
• Triage and resolve PAM operational issues, escalating complex cases to senior team members or engineering staff as appropriate.
• Participate in an on-call rotation to ensure coverage during national business hours.
• Document troubleshooting steps, process changes, and solutions for the knowledge base to support team learning and operational efficiency.
• Collaborate with the IAM team and cross-functional partners to maintain high standards of customer service and communication.
• Continuously develop technical skills in PAM and related IAM tools, with mentorship and training provided.
• Assist with proactive monitoring and maintenance activities to prevent outages or service disruptions within PAM platforms.
• Provide disaster recovery support for PAM systems, including both planned and unplanned events.
• Participate in the execution and documentation of disaster recovery procedures to ensure business continuity and rapid restoration of privileged access services.

Qualifications:

• 2+ years Hands-on experience with any PAM solution.
• Demonstrated interest in IT security, particularly in access management and privileged account security.
• Familiarity with PAM concepts, such as least privilege, credential vaulting, session monitoring, and access workflows.
• Working knowledge of Windows Server and Linux environments.
• Strong troubleshooting, analytical, and organizational skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently, follow established processes, and seek guidance when needed.
• Willingness to participate in on-call rotations aligned to national business hours.
• Familiarity with customer support ticketing systems or help desk environments.

Talents Needed for Success:

Key Responsibilities

• Serve as the first point of contact for PAM-related support issues, providing responsive Level 1 (L1) and Level 2 (L2) customer service to end users.
• Monitor privileged account activities and respond to incidents, requests, and alerts involving privileged access and authentication services.
• Triage and resolve PAM operational issues, escalating complex cases to senior team members or engineering staff as appropriate.
• Participate in an on-call rotation to ensure coverage during national business hours.
• Document troubleshooting steps, process changes, and solutions for the knowledge base to support team learning and operational efficiency.
• Collaborate with the IAM team and cross-functional partners to maintain high standards of customer service and communication.
• Continuously develop technical skills in PAM and related IAM tools, with mentorship and training provided.
• Assist with proactive monitoring and maintenance activities to prevent outages or service disruptions within PAM platforms.
• Provide disaster recovery support for PAM systems, including both planned and unplanned events.
• Participate in the execution and documentation of disaster recovery procedures to ensure business continuity and rapid restoration of privileged access services.

Primary Technologies and Tools

• Privileged Access Management (PAM) Solutions: Core focus area for daily operations and support.
• Active Directory (AD): Basic exposure and support of account provisioning and permissions as related to PAM.
• Windows Server: Working knowledge required for supporting account management, permissions, and privileged access workflows.
• Linux: Working knowledge required, particularly for managing privileged accounts and authentication in Linux environments.
• HashiCorp Vault: Initial training and support tasks as assigned.
• Other IAM Tools (e.g., Terraform, Ansible, PKI/HSM, IGA platforms, EDR): Learning opportunities as experience grows, but not primary focus.