Senior Systems Engineer will be responsible for managing and resolving Level 2 and 3 support tickets, and managing as part of a larger global team: Microsoft Office 365, Azure and on-premise Active Directory environments. Senior Systems Engineer is a proactive and solution-oriented individual with excellent technical and communication skills.
Responsibilities:
Support and Troubleshooting:
- Handle and resolve Level 2 and 3 technical support tickets, and project tasks ensuring timely issue resolution.
- Collaborate with Level 1 and Level 3 teams for complex escalations and root cause analysis.
- Provide guidance and mentorship to junior support staff.
Microsoft Office 365 and Azure Administration:
- Manage, configure, and troubleshoot Office 365 applications, including Exchange, Teams, SharePoint, and OneDrive.
- Administer and optimize Azure resources, including virtual machines, storage, and networking.
- Management and troubleshooting of Microsoft Intune configuration policies and application deployment for Windows OS.
- Ensure compliance with security policies and implement best practices in the Office 365 and Azure environments.
Data Center Management:
- Manage data center operations, including servers, storage, and networking equipment. In conjunction with a global technology team.
- Monitor and maintain the health, performance, and security of data centre infrastructure.
- Perform routine backups and patch management.
- Coordinate hardware installations, upgrades, and maintenance activities.
- Monitor, maintain and manage a global layer 2 and layer 3 network with heterogenous vendor equipment as part of a large support team across multiple locations.
- Understanding of VLANs, Routing and Multi site networking topologies.
- Familiarity with PKI authentication and Wireless Network authentication
Project Collaboration and Documentation:
- Collaborate with cross-functional teams to implement infrastructure projects and improve system performance.
- Experience operating in a Change Managed technology delivery environment.
- Document configurations, processes, and troubleshooting procedures.
- Provide technical expertise in infrastructure planning and capacity management.
Minimum Qualifications & Experience:
Technical Skills:
- Proven experience with Level 2 IT support, including troubleshooting hardware, software, and network issues.
- Proficiency in Microsoft 365 administration and deployments, including: Entra Intune, Exchange Online, Teams, and SharePoint.
- Strong knowledge of Azure infrastructure and services, such as VMs, Azure AD, and Resource Groups.
- Understanding of Active Directory Hybrid sync to Microsoft 365 services.
- Hands-on experience in data center management, including server hardware and virtualization technologies (eg, VMware, Hyper-V).
- Understanding of network components including: firewalls, VPNs and routing.
- Solid understanding of network security components including: firewalls, VPNs, and reverse proxy products.
Education and Certifications:
- bachelors degree in computer science, Information Technology, or a related field (or equivalent experience).
- Relevant certifications such as Microsoft Certified: Azure Administrator, Microsoft 365 Certified: Enterprise Administrator, or similar.
Soft Skills:
- Strong problem-solving and analytical abilities.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Team-oriented mindset with a commitment to delivering exceptional service.
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