Job
Description
About Schneider Electric Schneider Electric is the global specialist in energy management and automation. With revenues of ~ 27 billion, our 135,000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient, and sustainable. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities, and enrich lives. At Schneider Electric, we call this Life Is On. About Schneider Digital All IT needs for Schneider Electric are managed by a group called Schneider Digital; spread across 303 locations in 60 countries with over 2300 staff; along with various engagements with all major Global IT Service Providers. You will be part of the dynamic Schneider Digital Employee Experience team whose mission is to Create digital workplace of the future & Enable HR to build workforce of the future . Within this team, you will be part of the Identity and Access Management team (IAM) to oversee the effective utilization, and continuous improvement of the IAM solutions. Role mission As an Identity and Access Management (IAM) Support Analyst, your role is crucial in ensuring the Security and Integrity of our organizations digital assets. Managing service levels, operations KPI s, audit remediation actions and continuous improvements. The ideal candidate will be responsible for providing day-to-day support and troubleshooting for SailPoint IdentityIQ implementations, resolving issues, and coordinating with development and infrastructure teams to ensure platform stability and user access compliance. As a SailPoint Operations Analyst, you will support and maintain our Identity and Access Management (IAM) infrastructure, focusing on user access provisioning and issue resolution. Main responsibilities Monitor and maintain SailPoint IdentityIQ platform health and operations, addressing incidents, service requests, and failures related to provisioning, deprovisioning, and identity synchronization. Provide L2/L3 troubleshooting support for complex provisioning issues, including account creation errors, connector failures, role assignments, and onboarding/offboarding automation errors. Analyse audit logs, provisioning events, and identity lifecycle workflows to identify root causes of access failures, entitlement misassignments, and policy violations. Collaborate with end users and business teams to resolve access issues, analyse unusual identity behaviours, and address escalations related to approvals, certification, or segregation of duties (SOD) conflicts. Manage and troubleshoot identity-related jobs and scheduled tasks, including certification campaigns, policy violations, account aggregations, and connector synchronizations. Coordinate with development, infrastructure, and security teams to escalate and resolve performance issues, connector upgrades, and product enhancement bugs. Support version upgrades, patches, and environment migrations, including planning, testing, and executing changes in development, QA, and production environments. Implement patches, hotfixes, and SailPoint upgrades in accordance with change management policies while ensuring minimum downtime and post-upgrade testing validation. Support governance activities like access certifications, account reviews, and role-based access reviews (RBAR), ensuring accuracy and timely completion in compliance with audit schedules. Respond to and resolve alerts from identity system monitoring tools, including failures in scheduled jobs, policy violations, provisioning delays, and system availability warnings. Assist in onboarding and integrating new applications with SailPoint IdentityIQ, configuring connectors, defining provisioning rules, and validating entitlement mappings. Maintain and update technical documentation, SOPs, and knowledge base articles to ensure accuracy of support references and reduce resolution time for recurring issues. Collaborate with compliance and audit teams to ensure that identity processes align with internal security controls and external regulations such as SOX and GDPR. Participate in support of major deployments, ensuring availability of IAM services during critical maintenance windows and upgrades. Skills and experience Bachelor s or master s degree in computer science, Information Technology, or a related field.
