Senior I O Engineering Analyst - Patch or Tanium

Primary Responsibilities:

• Technical Support (Remote)
• Troubleshoot and resolve incidents and problems related to M365 & Exchange tools, such as email, collaboration tools, and productivity applications
• Troubleshoot OS/application errors; resolve connectivity or performance problems
• Manage Active Directory accounts/passwords/group memberships as needed
• Support onboarding/offboarding procedures for new hires/terminations
• Troubleshooting skills related to patch failures, deployment errors, and endpoint communication issues
• Patch Management:
  • Plan, schedule, test, deploy, and verify security patches/updates for Windows, Linux, macOS systems using Tanium Patch
  • Coordinate with application owners to validate patch compatibility before deployment
  • Maintain patch baselines and deployment profiles in Tanium.
• Vulnerability Remediation:
  • Use Tanium Discover/Comply/Reveal modules to scan endpoints for vulnerabilities
  • Analyze vulnerability reports; prioritize remediation based on risk/severity
  • Track remediation efforts; follow up with system/application owners as needed
• Monitoring & Reporting:
  • Monitor compliance dashboards; generate regular reports on patch status and vulnerability remediation progress
  • Identify systems out of compliance or at high risk; escalate as necessary
• Process Improvement & Documentation:
  • Document standard operating procedures (SOPs) for patching/vulnerability workflows
  • Continuously refine processes for efficiency, accuracy, automation, and minimal user impact
  • Collaborate with cross-functional teams to ensure effective communication and coordination during incident management and service requests
  • Escalate complex issues to L3 support or relevant teams for further investigation and resolution
  • Maintain and update knowledge base articles for common issues and resolutions
  • Participate in change management activities, including reviewing and approving change requests
  • Document all incidents, problems, and resolutions in the ticketing system
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's degree in computer science, information technology, or a related field
• 3+ years of experience in IT infrastructure operations or a similar role
• Solid knowledge of IT infrastructure components such as servers, networks, storage, and virtualization technologies
• Proven experience administering the Tanium platform (especially Patch module)
• Hands-on experience managing OS/application patching at scale using Tanium Patch module (or similar endpoint management tools)
• Experience running vulnerability scans via Tanium Comply or comparable products
• Experience with ticketing systems (Service Now)
• Experience with deployment tools (Tanium Deploy, SCCM/MECM, PDQ etc)
• Experience with AD user group Management to provide support for onboarding and offboarding requests
• Knowledge of IT security best practices and the ability to implement security measures on end-user devices
• Solid understanding of operating system patching for Windows (required); Linux/Mac (preferred)
• Familiarity with cybersecurity best practices in vulnerability management/patch lifecycle
• Familiarity with ITIL processes and best practices
• Proven excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users
• Proven proactive approach to identifying and resolving technical issues
• Proven ability to work independently and in a team environment
• Proven ability to provide L1, L2 support to end-users regarding software, Applications, VDI, Day to day system issues & break fixes, M365, exchange and outlook issues and network-related issues
• Willingness to work in shifts, including weekends and holidays if required

Preferred Qualification:

• Familiarity with endpoint management tools (e.g., SCCM/MECM/Intune)
• Proven scripting ability (PowerShell/Bash/Python) for automation/integration tasks