Senior HR Technology Analyst

Purpose of role:

Reporting to the Senior HR Technology Analyst, this role supports and manages all SAP SuccessFactors modules, ensuring smooth daily operations, system enhancements, and integration management. Acting as a key contact for HR system queries and escalations, the role also contributes to bi-annual releases, new module implementations, and process optimisation. A focus on secure data management, documentation, and user training will help drive a best-in-class HR function.

Role Responsibilities:

• Manage and support (alongside other HR Tech team members) all current SAP SuccessFactors modules implemented, including Employee Central (inc. Time Management), PMGM, Compensation, Onboarding, Succession and Continuous Performance.
• Support and own escalated help desk tickets and encourage a self-service model of working where appropriate.
• Management of daily HR systems related tickets generated via the Salesforce ticketing system.
• Assist with the bi-annual system releases, reviewing whats new, identifying changes, regression testing and promoting opportunities for system enhancements.
• Support project management for the implementation of new SuccessFactors modules or significant functionality changes within any of our existing modules. To include requirements gathering, configuration, testing, deployment, training, and documentation.
• Understand the full HR systems infrastructure to ensure data management is secure and compliant with data protection policies.
• Identify and analyse HR business processes to identify opportunities for optimisation and provide feedback on usage and enhancements.
• Continually ensure system design is aligned with the business requirements, including any change requests, by consulting with the wider HR Operations team, HR Business Partners and HR COE’s.
• Actively update user procedures, guidelines and training to promote user competency, to include knowledge management and workbook documentation for HR systems team.
• Working alongside IT Application/Integration SME’s, monitoring and optimisation of the integrations between the SAP SuccessFactors platform and internal systems, including Active Directory, Boomi, Data Warehouse along with 3rd party payroll software (ADP Celergo).

Skills / Knowledge & Experience:

• In depth SAP SuccessFactors Systems knowledge and experience, both administration and implementation, ideally from a fast-paced business environment.
• Experience working with the wider SAP SuccessFactors Suite, including Employee Central, PMGM, Onboarding, Succession and Continuous Performance. Will ideally be SAP certified in Employee Central.
• Experience implementing and supporting SuccessFactors Employee Central, Role-Based-Permissions, Workflow-Management, and Business Rules.
• Experience of working with system integrations and interfaces. Have a good understanding of SAP SuccessFactors Integration Centre.
• Ability to communicate clearly with a range of people at various levels of the organisation, explaining technical issues using a range of styles, tools, and techniques.
• Knowledge of change and configuration management procedures.
• Technical experience in working on SuccessFactors Employee Central and integrations with SAP ERP and third-party platforms.
• Experience and knowledge of HR Products and Processes.
• Experience in working within complex technical systems/environments within a global organisation.
• Knowledge of HR and Security statutory requirements relevant to the role with wider understanding of security, access, and authorisations.
• Experience of working with third-party support partners.
• Experience of providing a high-quality service in a demanding in-house customer service environment.
• Excellent written and verbal communication skills.
• Experience of technology projects including business change deliverables. Worked on the full project lifecycle for more than one project.
• Experienced in managing conflicting demands in situations of pressure where priorities are rapidly changing.
• Ability to prioritise, multitask and manage own time effectively. Establish efficient work practices and work towards deadlines.
• Can present difficult ideas well and give clear instructions to ensure mutual understanding.
• Solution orientated and problem solving.
• A perceptive thinker who thinks problems through to completion.

  Role & responsibilities