Senior Host/Hostess

Job Title: Senior Host

Location: Bounce INC, Mumbai – Malad
Department: Operations / Guest Experience
Reports To: Duty Manager / Operations Manager

Job Summary

The Senior Host at Bounce INC is a key frontline leader responsible for delivering exceptional guest experiences while managing floor operations. This role involves supervising hosts, ensuring safety protocols are followed, driving engagement activities, and acting as a bridge between guests and management. The ideal candidate is energetic, confident, guest-focused, and capable of handling operational responsibilities in a fast-paced entertainment environment.

Key ResponsibilitiesGuest Experience

• Welcome guests warmly and ensure a high-energy, engaging environment at all times
• Handle guest queries, feedback, and complaints professionally
• Ensure smooth check-in/check-out processes and manage crowd flow
• Promote Bounce activities, events, memberships, and offers

Floor & Operations Management

• Supervise daily floor activities including trampolines, dodgeball, slam dunk zones, etc.
• Ensure strict adherence to safety rules and Bounce SOPs
• Conduct safety briefings and monitor guest behavior on the floor
• Coordinate with Duty Managers during peak hours and special events

Team Leadership

• Lead, mentor, and guide junior hosts and new joiners
• Allocate zones and responsibilities to hosts during shifts
• Ensure team discipline, punctuality, grooming, and performance standards
• Assist in training and onboarding of new staff

Sales & Revenue Support

• Upsell party packages, merchandise, and add-on activities
• Support birthday parties, corporate events, and group bookings
• Encourage repeat visits through excellent service and engagement

Compliance & Reporting

• Ensure cleanliness and hygiene standards across guest areas
• Report incidents, near misses, or equipment issues immediately
• Maintain daily reports related to attendance, incidents, and guest feedback

Required Skills & Qualifications

• Minimum 1–3 years of experience in hospitality, entertainment, retail, or customer service
• Prior experience in a team-leading or supervisory role preferred
• Excellent communication skills (English & Hindi mandatory; Marathi preferred)
• High energy, confident personality with strong people skills
• Ability to work in rotational shifts, weekends, and holidays
• Physically fit and comfortable working in an active environment

Preferred Attributes

• Experience in amusement parks, gaming zones, gyms, or activity-based venues
• Strong conflict-handling and multitasking abilities
• Customer-first mindset with leadership qualities

What We Offer

• Competitive salary + performance-based incentives
• Fun, energetic, and dynamic work environment
• Growth opportunities within Bounce INC
• Professional training and development

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person