Senior guest relations and cafe operations

Here’s a polished Job Description tailored for Senior Guest Relations & Café Operations at 729 Grams Coffee:

Job Description – Senior Guest Relations & Café Operations

Location: Pune, India

Brand: 729 Grams Coffee

About 729 Grams Coffee

At 729 Grams Coffee, we are redefining Pune’s coffee culture, one cup at a time. From sourcing specialty coffee and offering internationally recognized coffee education to curating innovative café menus, we aim to deliver world-class coffee and dining experiences.

We are looking for a Senior Guest Relations & Café Operations Manager who will be the face of our café, ensuring exceptional guest experiences while maintaining smooth day-to-day operations.

Key Responsibilities

Guest Relations

• Be the primary point of contact for guests, ensuring an outstanding hospitality experience.
• Build strong relationships with regulars and VIP customers, remembering preferences and personalizing service.
• Handle guest feedback, complaints, and special requests professionally and promptly.
• Guide customers with coffee & food recommendations, upselling signature items and specialty offerings.
• Represent the brand’s culture, values, and passion for specialty coffee.

Café Operations

• Oversee daily café operations, ensuring efficiency, cleanliness, and adherence to quality standards.
• Coordinate with baristas, kitchen, and service staff to deliver seamless service.
• Manage staff schedules, training, and performance to maintain a high standard of customer service.
• Monitor stock levels, ordering, and vendor coordination for smooth inventory management.
• Support implementation of SOPs for service, hygiene, and guest engagement.
• Work closely with the management team to meet sales targets and operational goals.

Qualifications & Skills

• Minimum 3–5 years’ experience in hospitality, F&B, or café/restaurant management.
• Strong people skills with the ability to build rapport with diverse guests.
• Knowledge of specialty coffee (preferred, but training will be provided).
• Excellent communication skills (English, Hindi, and Marathi preferred).
• Leadership ability with hands-on approach to operations.
• Problem-solving mindset with focus on guest satisfaction.
• Flexible and adaptive in a fast-paced environment.

What We Offer

• Opportunity to work with a leading specialty coffee brand in India.
• Exposure to international coffee culture and training.
• A dynamic, creative, and growth-oriented work environment.
• Competitive salary with performance-based incentives.
• Staff discounts on coffee, food, and merchandise.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma (Preferred)

Experience:

• Coffee: 2 years (Required)

Location:

• Pune, Maharashtra (Preferred)