Senior Genesys & Contact Center Data Specialist

Job Description

Job Title: Senior Genesys & Contact Center Data Specialist Location: Chennai, India (Onsite/Hybrid preferred) Employment Type: Full-time About the Role: We’re looking for a senior-level professional with deep expertise in Genesys Contact Center Solutions and a strong command of Contact Center data. This is a high-impact role where you’ll drive performance optimization, support data strategy, and collaborate across multiple teams. Experience in FinTech or complex, data-rich environments is a strong plus. What You’ll Do: • Serve as the go-to expert on Genesys architecture, data structure, and reporting • Work with large, complex Contact Center datasets to identify patterns and performance gaps • Collaborate across engineering, analytics, operations, and business teams to align goals and improve customer experience • Translate business problems into data questions—and turn data into actionable insights • Own and document best practices for data usage across Contact Center initiatives • Support integration and optimization of Genesys within a broader tech ecosystem What We’re Looking For: • 6+ years of experience with Genesys Contact Center platforms • Solid understanding of Contact Center operations and data, including KPIs, routing logic, and Reporting tools • Strong experience with data analysis, dashboards, and business intelligence tools • Excellent communication skills; comfortable interacting with technical and non-technical stakeholders • Experience in FinTech or regulated environments is preferred • Must be based in Chennai, India or open to relocating Show more Show less