Senior Genesys & Contact Center Data Specialist

Employment Type: Full-time

About the Role:

We’re looking for a senior-level professional with deep expertise in Genesys Contact Center Solutions and a strong command of Contact Center data. This is a high-impact role where you’ll drive performance optimization, support data strategy, and collaborate across multiple teams. Experience in FinTech or complex, data-rich environments is a strong plus.

What You’ll Do:

• Serve as the go-to expert on Genesys architecture, data structure, and reporting

• Work with large, complex Contact Center datasets to identify patterns and performance gaps

• Collaborate across engineering, analytics, operations, and business teams to align goals and improve customer experience

• Translate business problems into data questions—and turn data into actionable insights

• Own and document best practices for data usage across Contact Center initiatives

• Support integration and optimization of Genesys within a broader tech ecosystem

What We’re Looking For:

• 6+ years of experience with Genesys Contact Center platforms

• Solid understanding of Contact Center operations and data, including KPIs, routing logic, and Reporting tools

• Strong experience with data analysis, dashboards, and business intelligence tools

• Excellent communication skills; comfortable interacting with technical and non-technical stakeholders

• Experience in FinTech or regulated environments is preferred

• Must be based in Chennai, India or open to relocating