Senior Gainsight (Platform Systems) Admin

BMC Software

7 - 8 years

14 - 18 Lacs

pune

Posted:5 hours ago| Platform:

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Skills Required

ipqa documentation sales recruitment quality assurance quality control data validation team management customer service logistics hrsd business development training gmp office administration change control marketing manpower handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

You like to develop, design, and deliver solutions that deliver sustained business value from our and associated solutions
You enjoy working cross-functionally across Sales, Marketing, Operations, and IT organizations for supporting the customer success organization
Youre a team player and believe in building synergies across BMC to create/continually evolve one integrated customer journey
You like to innovate, and have an appetite for solving business problems, to continuously improve our quality of service
You have a passion for development, and challenge yourself to learn new things
You know how to have fun and connect with people
Key Responsibility/Role Expectation
Supporting the Gainsight platform for customer success
Proactively engage on continuous improvement efforts for automation, support and user adoption
Collect and collate user feedback and take appropriate actions based on it.

To ensure youre set up for success, you will bring the following skillset & experience:

7-8 years hands-on development experience on the Gainsight
Configure and deploy Gainsight improvements (including system configuration, aiding with external integrations, reports, dashboards, workflows, and necessary training) in partnership with the business needs identified by the organization
Serve as a frontline resource for internal end users to field questions, troubleshoot issues, and resolve problems
Develop process documentation and maintain Gainsight Guidelines wiki page
Provide onboarding training and support for new users / user groups using the platform
Establish and maintain repeatable process for integrating new business areas into the platform
Design and lead a Gainsight Governance model to ensure awareness and alignment on strategic configuration changes, release notes, and introduction of new data sources
Collaborate with senior leaders on the design of Gainsight-driven business rules that analyze customer data and trigger actions for the CSM team to proactively engage with customers
Develop a keen understanding of the organization's sources of risk, as well as positive trends, and effectively report on both
Oversee activity, prioritization, and performance development of the Gainsight platform admins
Serve as a conduit of information between CSM / Operations leadership and these admins to ensure awareness and alignment with strategy and vision
Serve as contact point with Gainsight CSM, support and sales
Assist with data collection and analysis, initiative tracking and updates, integration with SFDC & Analytics, and other Operations activities not specific to Gainsight

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