Senior Executive/Assistant Manager- CRM

Since its inception, Solitaire has endeavoured to become an inspiring icon of marvellous engineering and dedicated leadership. By reaching momentous milestones, the brand has been creating an aura of excellence and has carved a distinctive niche for itself.

With a clear vision for the future and a passion for making it happen, Solitaire has created outstanding structures that exude sheer brilliance. Supported by the right knowledge, a passionate team, and shining ideas, Solitaire is home to more than 3500+ content families and various businesses.

By keeping its core values and customer satisfaction as the founding principles, Solitaire has crossed set boundaries in the real estate industry to become Pune's Most Trusted and Innovative Brand. Today, as the brand continues to develop as a full-fledged center of excellence,

There is no looking back as we expand our footprint into Mumbai, Goa, Mahabaleshwar, and Jammu & Kashmir.

We are hiring for the role of CRM at our Baner, Pune office.

Job Description:-

• Customer Communication & Engagement

• Act as the primary point of contact for customers of delayed possession projects.
• Provide transparent, regular updates on construction status, revised timelines, and possession schedules.
• Manage customer expectations with empathy and professionalism.
• Organize customer meetings, webinars, or site visits to build confidence and credibility.

• Grievance Handling & Escalation Management

• Address and resolve customer complaints, queries, and disputes related to delay in possession, payment plans, or contractual obligations.
• Handle RERA/consumer forum escalations with proper documentation and coordination with legal/compliance teams.
• Offer amicable solutions such as compensation policies, alternative project options, or revised payment schedules where applicable.

• Documentation & Compliance

• Maintain accurate records of customer communications, grievances, and resolutions.
• Ensure adherence to RERA guidelines, legal contracts, and company policies.
• Assist in drafting letters, notices, and official responses to customers and authorities.

• Coordination & Internal Alignment

• Work closely with project, sales, finance, and legal teams to align on construction progress and customer commitments.
• Provide inputs to management regarding risks, customer sentiment, and market perception.
• Escalate critical issues to senior management for timely resolution.

• Customer Experience & Retention

• Build strong relationships with customers despite possession delays to retain trust.
• Proactively manage communication to avoid misinformation and negative publicity.

Conduct customer satisfaction surveys and gather feedback for improvement .

Interested candidates can share their CVs on prafulla.dixit@solitaire.in