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Senior Executive - SME -Customer Support

Senior Executive - SME -Customer Support

Manpowergroup Services India

3 - 8 years

2 - 5 Lacs

Gurugram

Posted:3 weeks ago| Platform:

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Skills Required

Customer Service Subject Matter Expertise sme customer support

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Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Ensure wing to wing resolution of customer escalations with utmost accuracy and deliver best service within timelines Case Resolution and Root Cause Analysis. Ensure Process TAT are met Liaison with stake holders for the deviations, Service Nos Analyze Repeat escalation & Eliminate repeated errors made by agent by working closely with Quality and training team Identify and initiate changes/improvements in process Work proactively on probable escalation/Early Warning Signal triggers as per defined process Work as Mentor for Contact Centre agents and ensure regular information is passed on through team meetings/huddles to drive customer centricity Excellent communication, interpersonal skills with evidence of team work and collaboration Preferred candidate profile LOOKING FOR MALE CANDIDATES

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Manpowergroup Services India

www.manpowergroup.co.in/

Staffing and Recruitment

Bangalore

1000+ Employees

663 Jobs

Key People

Aparna S. Gupta

Managing Director
Shivani Singh

Senior Director

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Senior Executive - SME -Customer Support

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Senior Executive - SME -Customer Support

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