Senior Executive - Reverse logistics

4 - 8 years

3 - 5 Lacs

Posted:6 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role Description

Duties/Responsibilities:

  1. Managing the overall Reverse Logistic Process.
  2. To ensure timely pickups from customers by coordinating with logistic partners. 
  3. Managing Return to shipper shipments and to work continuously on improvement in seller experience. 
  4. Managing customer experience matrix in Reverse Logistics leg. 
  5. Managing seller disputes, identification of gaps and to ensure continuous improvement. 
  6. Need to minimize the TAT failure and plan strategies accordingly.
  7. Managing overall in the Reverse process and driving cost saving initiatives.
  8. Managing team and work towards having superior customer as well as seller experience.
  9. Monitoring and auditing of daily, weekly & monthly performance reports to ensure smooth execution of operations. 
  10. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Required Skills/Abilities:

1. Good Excel knowledge & Data management.

2. English and Regional Language fluency is Must. 

3. 4+ Years Experience.

4. Manpower management.

5. Geographical Knowledge.

Education Qualifications:

Graduate / Post-Graduate

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