Senior Executive - Quality Assurance

Role & responsibilities

• Monitor daily inbound and outbound operations to ensure adherence to quality standards and SOPs.
• Conduct routine quality checks on packaging, labelling, inventory storage, and dispatch processes.
• Implement and maintain quality control systems within the warehouse.
• Conduct Root Cause Analysis (RCA) and Corrective & Preventive Actions (CAPA) for any process deviations or customer complaints.
• Maintain documentation for non-conformities, inspection reports, and audit findings.
• Use quality tools such as 5 Whys, Fishbone Diagram, Pareto Analysis, and Control Charts to analyze quality data and drive improvements.
• Train floor staff and supervisors on quality procedures and standards.
• Coordinate with customers/stakeholders to improve process quality issues.
• Assist in internal and external audits, ensuring compliance with safety, hygiene, and customer standards.
• Monitor and report on KPIs such as defect rates, inspection accuracy, and process compliance.

Preferred candidate profile

• Bachelors degree in Engineering, Science, or related field.
• 45 years of hands-on experience in quality assurance in a warehouse, logistics, or manufacturing setup.
• Familiarity with ISO 9001, safety standards, and warehouse best practices.
• Proficient in using quality tools like 7 QC tools, RCA, FMEA, etc.
• Strong analytical and reporting skills; ability to use MS Excel, PowerPoint, and Quality Management Systems (QMS).
• Good communication and team coordination skills.
• Ability to work in a fast-paced, dynamic environment with a focus on detail and accuracy. Preferred Certifications (Optional):
• Six Sigma Green Belt
• ISO 9001:2015 Internal Auditor
• Lean Management