Senior Executive - Operations

Job Description: Sr. Executive - Operations & Customer Support

We are hiring for one of the leading Freight forwarding Back Offices located in Chennai, India. A Fortune MNC (Captive centre) supporting the entire back-end operation for US/UK sectors. Currently we are recruiting the below Position.

Location: Chennai

Shift Timings: UK Shift - 1PM to 10PM - Mon to Fri

Experience: 3 - 8 years

*Candidate with AIR/SEA Imports - Ops & Customer support experience is preferred*

Job Responsibilities:

• Always develop and maintain excellent service to internal and external customers.
• Review and monitor shipment documentation for accuracy.
• Operational duties include coordination with shippers, truckers, airlines, and agents for the export of shipments.
• Maintain high work volume with low errors.
• Arranging for pick-up or inland transportation.
• Booking and document preparation (Airway Bill, invoicing, export declaration, pre-alerts, etc.)
• Include maintaining communication with shipper, consignee, airline, and overseas agents throughout the process and choosing proper routing/airline appropriate to the customer's needs.
• Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routing/services/carriers.
• Participate in quotes for overseas agents as requested.
• Immediately report problems, operation disputes or discrepancies to supervisor.
• Meeting client requirements in terms of data input, and general customer service inquiries related to tracking & tracing.
• Follow-up with tracking and tracing to final destination and data quality requirement.
• Communicate with Team Leader / Manager regarding progress and problems or issues.
• Maintain a flexible work schedule including outside normal business hours and after hours on call rotation.

Job Level Task List:

• Nomination Acknowledgement // Contacting Shipper//Booking Haulage.
• Co-ordinating with shipper for Loading // Chasing for the Cargo receipt// GRN verification.
• Booking the schedule with Airlines // Arranging Chamber attested docs and COO (If required).
• Verifying the draft with shipper and agent // Printing the final docs.
• Verifying the cost and sell // Sign off // Sending Final pre-alert.
• Arranging courier for the chamber documents (If required).
• Airlines drop confirmation.
• Job closure in EFSDG documents verification
• Post flight tracking next day.
• Snag issues and reprinting
• DG checklist confirmation with Airlines shed.
• Cross check with credit control team in-case it is cash or credit for new customer.

General Accountabilities & Financial Responsibility

• Updating Master level cost - carrier cost.
• Updating House level Cost & Revenue as per booking for self-routed shipments.
• Updating house level Cost & Revenue as per the debit note for agent routed shipments.
• Updating house level Revenue for agent routed shipment as per debit and default master.
• Making payment to carrier.
• Following up with finance team to get the cheque copy or TT copy.

Raising invoice to customer after clearance and delivery and after seeking confirmation from CS for self-routed shipments.

Job Types: Full-time, Permanent

Pay: ₹350,000.00 - ₹550,000.00 per year

Benefits:

• Food provided
• Health insurance
• Life insurance
• Provident Fund

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Years of experience in freight forwarding operations and customer support.
• Current CTC.
• Expected CTC.
• Willingness to work under UK Shift(01.00PM - 10.00PM)

Work Location: In person