Senior Executive - Operations

As a Last Mile Delivery Operations Associate, you will play a crucial role in ensuring the smooth and efficient operation of the last mile delivery process. You will be responsible for coordinating various aspects of the delivery process, from scheduling deliveries to optimizing routes and resolving any issues that may arise during delivery. Coordinate delivery schedules based on customer orders and available resources to ensure timely delivery of packages to customers within specified time frames. Utilize routing software and other tools to optimize delivery routes, minimize delivery times, and reduce fuel costs. Act as a liaison between delivery drivers, customers, and internal stakeholders, providing timely updates to customers regarding the status of their deliveries and addressing any inquiries or concerns. Proactively identify and address issues during the delivery process, such as delays or package damage, to ensure customer satisfaction. Monitor key performance metrics and implement strategies to enhance delivery efficiency and optimize performance. Ensure compliance with company policies, local regulations, and traffic laws to maintain a safe and efficient delivery operation. Qualifications: - Previous experience in logistics, transportation, or supply chain management preferred. - Strong organizational and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work effectively in a fast-paced and dynamic environment. - Proficiency in using routing software and other relevant tools. - Knowledge of local geography and road networks. - Flexibility to work non-traditional hours, including evenings and weekends, as needed. This is a full-time position with benefits including Provident Fund. The work location is in person with day and morning shifts.,