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Bajaj Finance
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Senior Executive - Operations and Service

Senior Executive - Operations and Service

Bajaj Finance

1 - 3 years

2 - 5 Lacs

jamnagar

Posted:1 week ago| Platform:

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Skills Required

service operations customer service business development sales client relationship management team management team handling corporate sales customer support aftersales marketing business process improvement key account management product promotion

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job PurposeThis position is open with Bajaj Finance ltd

Duties and ResponsibilitiesTo achieve Branch target on indicators Credit Metrics / Operations Metrics / Gold Loan Metrics

Training of Branch Sales on Policies & Processes for Gold Loan / Consumer Durables / Vehicle refinance /other Products as & when launched

Ensuring policy adherence and meeting the TAT

Delivering Approval rate & other critical SLA deliverables for Gold loan / Refinance loan, Cross sell & CD business

Checking & Valuation of Gold

Vaulting & Safekeeping of Gold

Ensuring adherence to Vaulting Process & Policies

Supporting Branch Cashier in resolution for Customer Service queries

Provide Feedback to Regional /HO Authorities on Credit / Operations Process / Policies on a regular basis

Data Analysis & Sharing of best practices with team

Coordinate with Sales & ensuring mechanism in place for processing of files within desired TAT

Coordination with various HO / Cross functional departments & providing feedback

Vendor Management (CPV / Gold Testing Vendor)

Ensuring Cost within Budget

Support in Branch Admin Activities

Maintain Minimal Errors in Audit Report published by HO

Required Qualifications and ExperienceGraduate / Post Graduate - FresherGood Learner & conceptualization s

Good Team Player

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Senior Executive - Operations and Service