Senior Executive - Operations and Service

Bajaj Finance

0 - 3 years

2 - 5 Lacs

pune

Posted:9 hours ago| Platform:

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Skills Required

service operations business development sales client relationship management marketing team management customer service retail sales corporate sales customer support business process improvement key account management product promotion

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Senior Executive Operations and Service

Key Responsibilities:

Oversee and manage
daily operations
to ensure seamless service delivery across business functions.
Handle
customer queries, escalations, and service requests
in a timely and professional manner.
Monitor and maintain
operational SLAs, TATs, and quality metrics
.
Coordinate with cross-functional teams (sales, finance, credit, and technology) to resolve service-related issues.
Ensure
accurate documentation, record-keeping, and compliance
with company policies and regulatory guidelines.
Support
process improvements and automation initiatives
to enhance efficiency and customer experience.
Prepare and present
MIS reports, dashboards, and performance analyses
to management.
Participate in
internal audits and quality reviews
to ensure adherence to standard operating procedures (SOPs).
Train and mentor junior team members to improve productivity and service standards.

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