Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in bengaluru
>
Navi Technologies
>
Senior Executive - Health Insurance Claim (S3)

Senior Executive - Health Insurance Claim (S3)

Navi Technologies

4 - 7 years

6 - 9 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

process automation loans health insurance rca root cause analysis claims customer satisfaction senior executive focus financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Team

The Claims team at Navi is responsible for delivering a fast, transparent, and customer-first claims experience. From initial intimation to final settlement whether cashless or reimbursement they manage the end-to-end process with a strong focus on accuracy and turnaround time. The team works closely with the Hospital Partnerships team to streamline coordination and uses data-driven insights and process automation to improve claim resolution speed and customer satisfaction.

About the Role

As a Senior Executive Health Insurance Claims, you will play a critical role in ensuring customers experience a smooth and transparent journey during their claims process. You will be the voice of the customer within Navi, owning their end-to-end claim journey from admission intimation to final settlement while collaborating with multiple stakeholders such as doctors, hospitals, field investigators, and internal business teams. Your role requires empathy, high ownership, and problem-solving skills to balance customer delight with process compliance.

What We Expect From You

Act as the primary point of contact for customers during their health insurance claim journey.

Assist and guide customers through the cashless and reimbursement claim process across multiple touchpoints (calls, chat, emails).
Coordinate with hospitals, doctors, field investigators, and internal teams to resolve queries and ensure smooth claim approvals.

Track and monitor claim progress, keeping customers informed proactively until settlement.
Identify and escalate fraud indicators or discrepancies in claims.

Meet defined SLAs for turnaround time, quality, and customer satisfaction.
Deliver a high CSAT experience by handling customer interactions empathetically and professionally.

Identify process gaps and suggest improvements to enhance the customer experience. Ability to perform Root Cause Analysis (RCA) of assigned cases and provide actionable insights.

Must Haves

Ability to take ownership, drive progress independently, and meet timelines.
Strong focus on solving customer pain points with empathy.

Clear and effective communicator in English, Hindi, and at least one regional language.
Ability to validate documents, identify inconsistencies, and ensure compliance.

Willingness to work in rotational shifts (24/7 support) and rotational weekly offs as per business requirements.

Team player with the ability to coordinate across multiple stakeholders.
Should have completed graduation.

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal Home Loans to UPI, Insurance, Mutual Funds, and Gold we re building tech-first solutions that work at scale, with a strong customer-first approach. Founded by Sachin Bansal Ankit Agarwal in 2018, we are one of India s fastest-growing financial services organisations. But we re just getting started!

Our CultureThe Navi DNAAmbition. Perseverance. Self-awareness. Ownership. Integrity.

We re looking for people who dream big when it comes to innovation. At Navi, you ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you re driven to deliver real value to customers, no matter the challenge, this is the place for you. We chase excellence by uplifting each other and that starts with every one of us.

Why Youll Thrive at Navi

At Navi, it s about how you think, build, and grow. You ll thrive here if

You re impact-driven

You take ownership, build boldly, and care about making a real difference.

You strive for excellence

Good isn t good enough. You bring focus, precision, and a passion for quality.

You embrace change

You adapt quickly, move fast, and always put the customer first.

More Jobs at Navi Technologies

Company Secretary Trainee

Bengaluru

Experience: Not specified

Salary: Not disclosed

Sr Associate I (M3) - Executive Assistant- Chairmans Office

Bengaluru

7 - 12 yrs

INR 4 - 8 Lacs

Head of Compliance (GM - D) (L9 - L11)

Bengaluru

8 - 10 yrs

INR 22 - 30 Lacs

Senior Claims Manager - Medical Claim Audit

Bengaluru

5 - 10 yrs

INR 14 - 19 Lacs

Medical Officer - Medical Claim Audit

Bengaluru

2 - 7 yrs

INR 8 - 11 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Navi Technologies

Software Development

Tech City

Before You Leave... Find Your Perfect Job!

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings

Senior Executive - Health Insurance Claim (S3)

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

About the Team

About the Role

What We Expect From You

Must Haves

Inside Navi

Our CultureThe Navi DNAAmbition. Perseverance. Self-awareness. Ownership. Integrity.

Why Youll Thrive at Navi

You re impact-driven

You strive for excellence

You embrace change

More Jobs at Navi Technologies