Senior Executive - Growth Catalyst

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.

What’s In It For YOU

• SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
• Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
• Dynamic, Inclusive and Diverse team culture
• Gender Neutral Policy
• Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
• Commitment to the overall development of an employee through comprehensive learning & development framework
  

Role Purpose

Responsible for handling of Multi-limit split referred cases as per defined process & restarts of eligible cases on a daily basis as per defined timelines. The role is also responsible for Outbound calling Curing of assigned Multi third card cases to ensure higher conversions.

Role Accountability

• Perform timely execution of Multi-Limit Split cases & restart of eligible apps on a daily basis to ensure higher conversion rates to meet account onboarding targets
• Demonstrate highest standards in call quality & product knowledge to deliver on superlative customer experience
• Conduct process reviews and suggest improvement areas, leading to process improvements
• Adhere to defined thresholds in productivity, accuracy and TAT while processing & Calling apps
• Ensure timely review & resolution of sales queries
• Perform process documentation and compliance adherence
  

Measures of Success

• Productivity & Accuracy targets as per MOU - AHT,CQ,Retention
• Process accuracy%
• Conversion rate in Multi & Flip process
• Limit Roll back within agreed TAT of decline on Multi limit cases
• Process adherence as per MOU
  

Technical Skills / Experience / Certifications

• Understanding of Multi/ Flip processes
• Understanding of Credit Card Sales & Operations process / audit and compliance policies
  

Competencies critical to the role

• Customer Orientation
• Process Orientation
• Detail Orientation
  

Qualification

Graduate in any discipline

Preferred Industry

Service Industry