Senior Executive

JOB DESCRIPTION ;Position Title, Responsibility Level: ; Senior ExecutiveFunction: ;OperationsReports to ;- ;Assistant Manager OperationsPermanent/ Temporary: ;PermanentSpan of Control ;NilLocation: ;Gurgaon- ;C-61 ;Fraud Investigation Specialist ;We are seeking a talented and self-motivated Fraud/Dispute Investigator to join our Fraud/Dispute Operations team. Candidate will be responsible for all aspects of Fraud and Dispute investigations as it relates to Application Fraud, Transactional Reviews, Debit/Credit Card Fraud, Check Deposits, ACH/Check returns, Debit claims as well as the review of any/all related suspicious activity across all products (checking/savings, credit cards, loans and Investment accounts); advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives. Investigator is also responsible for determining if a Suspicious Activity Report is required, and if its felt that one is required the ability to draft the filing narrative and submit for secondary review within pre-defined timeframes. ;Role ;Should have 2+ years experience in a fraud or dispute and risk related role which includes end to end Fraud investigation on bank accounts, transactions, check deposits and cards fraud.Should have 2+ years experience of customer service for fraud or dispute and risk related Inbound/outbound calls.Reviewing and verifying fraud/dispute related requests.Investigate request received for confirmed fraud or suspicious activity by reviewing end to end customer accounts and requesting or inquiring for additional information as necessary through outbound calls.Ensuring compliance with regulatory standards.Ensuring compliance with company/client policies and guidelines.Documenting and effectively communicating reasons for the approval/rejection of transactions. ;ResponsibilitiesConducts thorough investigations on identified and suspicious accounts within the specified systems. Ability to create a case file with documentation to support the final decision.Monitoring of fraud and dispute claims to ensure validity of claim, which may include contacting merchants, financial institutions and/or clarifying customer statements as necessary. ;Gathering appropriate documentation to support final decision.Identify fraud/dispute trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by ManagementReviews alerts/reports to detect Suspicious Activity, fully understand criteria when a Suspicious Activity Report (SAR) is required along with completing BSA form, writing narrative and gathering supporting documentationConduct periodic internal account/customer reviews to identify potentially fraudulent activityReviews disputed transactions to investigate fraud claims, identify charge-back opportunities and ensure compliance with Regulations in respect to the timeframes that govern disputed transactionsPerformance parametersProductivityQuality / AccuracyTurn Around Time and Cycle Time of work assignedProcess Improvement initiativesDomain expertise and certifications scoresSchedule adherence, Punctuality and Discipline ; ; ; ; ; ;Organizational RelationshipsReports To: Assistant Manager ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ;SkillsDesirable SkillsAttention to detailCommitment and drive for resultsQuestioning, reasoning and analyticalAdaptable and FlexibleRequires shift-work, including weekends, non-business hours and holidays ;Business EtiquetteTechnical SkillsBasic strong internet research, Google Docs, and overall PC skills ;Typing speed of 30 words with high accuracySoft skillsStrong team playerAbility to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skillsHigh accuracy at workSelf-Discipline, Listening, Patience ;Education Requirements and Work Experience:Bachelors degree required.Exceptional English Comprehension SkillsShould have 2+ years experience in a fraud, dispute and risk related role which includes end to end Fraud and Disputes investigation on bank accounts, debit claims , ; transactions, check deposits and cards fraud.Should have 2+ years experience of customer service for fraud, dispute and risk related Inbound/outbound calls. ; ;