Senior Executive - Debt Management Services - SME

Bajaj Finance

0 - 2 years

5 - 9 Lacs

mumbai pune delhi / ncr

Posted:1 day ago| Platform:

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Skills Required

account management regulatory reporting secured loan two wheeler sales debt collection compliance management reporting recovery management mis reporting unsecured loan dashboard creation data analysis trend analysis

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Executive - Debt Management Services - SME

Job Purpose

To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.

Duties and Responsibilities

Achieve collections target by visiting customers/agencies.
Monitor performance against set parameters and provide regular updates.
Ensure legal guidelines are complied with while repossessing products.
Maintain accurate records of customer interactions and transactions.
Provide regular reports on collection activities and performance.
Handle escalations promptly and effectively to resolve issues.
Daily DRR (Daily Risk Report) management.
Develop and implement strategies to improve collection rates.
Case to case tracking.
Resolution as per AOP within agreed timelines.
Portfolio management.
Debt collection strategy.
Target achievement.
Regulatory compliance.
Reporting and analysis.
Risk management.
Team leadership.
Vendor management.
Co-ordinating with internal and external clients.

Required Qualifications and Experience

Proven experience in debt collection and management, preferably in SME segment.
Strong understanding of regulatory and legal requirements related to collections.
Ability to manage and analyze portfolios and collection strategies.
Strong communication, negotiation, and interpersonal skills.
Experience in handling escalations and resolving complex cases.
Proficiency in reporting and using risk management tools.
Demonstrated ability to lead teams and manage vendors.
Ability to coordinate with internal and external stakeholders.

Location

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