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SBI Card
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Senior Executive - Branch Relationship

Senior Executive - Branch Relationship

SBI Card

2 - 7 years

4 - 9 Lacs

Bengaluru

Posted:2 hours ago| Platform:

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Skills Required

Usage Bfsi Relationship Customer retention Wellness UPS Credit cards Medical insurance Customer experience Servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

What s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning development framework

Role Purpose

Enhanced Service experience at branches. The purpose of the role is to bring a hyper local focus in smaller markets, smoothen the SBI Branch Relationship leverage the SBI customer base. The KRAs involve :

Merchant tie Ups: For Higher spends/visibility via local merchant tie ups
Activating customers in the local market
Servicing customers who walk-in to SBI Branches
Sourcing of HNI/VIP customers of SBI branch for better experience

Role Accountability

The Role is accountable to

Get qualified merchant leads to increase the spends in the local market across merchant category. It involves identification, pitching the value proposition, Onboarding, support on training and branding at merchant store. .Work with marketing for festival offers in cities .
Create Business opportunities with onboarded vendors to sell from Marts /Malls/Shop floors .
Work with SBI Branches to create leads for the best Merchants in the cities .
Source Premium cards by capitalizing the SBI relationship- Selling Aurum, Elite to HNI Customers and also managing priority servicing. Support the Branch managers on servicing HNI Card holders .
Activating the customers by calling them and educating them on usage and service.
Retaining customers in these interactions when they opt for cancellations by using offers from CARDONE .
Servicing customers on all card issues. Work with SBI Branches to reduce escalations from SBI Card Customers . Accord priority to HIN customers ,Govt Officials and important customers of the bank to improve customer experience and bank relationship.

Measures of Success

Sourcing or Premium Cards /Marketing Ties Ups /Customer Services Activation as per defined targets .

Technical Skills / Experience / Certifications

Min. 2 years sales experience in Card / Insurance / CASA roles

Competencies critical to the role

Ability to work independently
Clear Communication Skills ( English or Vernacular )
Accountability Result Orientation

Qualification

Graduation

Preferred Industry

BFSI/ Cards

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SBI Card

Financial Services

New Delhi

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Senior Executive - Branch Relationship