Senior Executive-Back-End/Voice/ Customer Service-Inbound - English customer service

Job Summary

Requirements

• Minimum 3 years of experience in customer service or support roles.
• Strong communication skills in English (verbal and written); additional languages are a plus.
• Proficiency in using CRM tools, chat platforms, and email systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience handling multiple support channels simultaneously.
• Flexibility to work in rotational shifts and support different departments.
• Problem-solving mindset with a customer-first attitude.
• Familiarity with WhatsApp Business or similar messaging platforms is preferred.
  

• Provide accurate information and resolve customer issues efficiently.
• Maintain high levels of customer satisfaction through excellent service.
• Handle WhatsApp admin tasks including message routing, escalation, and reporting.
• Collaborate with cross-functional teams to resolve complex queries.
• Adapt to different departmental processes and product knowledge.
• Maintain detailed records of customer interactions and transactions.
• Meet performance metrics including response time, resolution rate, and customer feedback.
• Participate in rotational shifts including weekends and holidays.
  

• Experience in e-commerce, retail, orCustomer service environments.