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Senior Enterprise Operations Engineer

Senior Enterprise Operations Engineer

Mastercard

5 - 9 years

0 Lacs

pune maharashtra

Posted:6 days ago| Platform: Shine logo

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Skills Required

networking data analysis splunk bgp snmp ipvpn ssh excel ccna security technologies cisco netscout network diagnostics lanwan mpls technologies

Work Mode

On-site

Job Type

Full Time

Job Description

The Senior Enterprise Operations Engineer position involves providing comprehensive support to internal teams through the delivery of detailed analysis, reports, and inventory insights. The role plays a key part in supporting various internal teams, with a specific focus on the Asia Pacific and LAC (Latin American) region. As the Operations Support Analyst, you will be an individual contributor requiring advanced expertise in the discipline. Leading initiatives within the Operations Support team to support the Asia Pacific region will be a crucial aspect of your role. You will collaborate with internal teams to ensure smooth execution of operations support activities, provide guidance, and expertise as necessary. Your responsibilities will include investigating incidents to identify root causes, facilitating the resolution of underlying problems, and ensuring continuous improvement in operational processes. Daily incident reviews and post-incident analysis will be essential for deriving actionable insights to inform strategic decision-making. Furthermore, you will generate and present tailored reports based on comprehensive data analysis to address the specific needs and requirements of internal teams. Offering operational support to various internal teams within the Operations & Technology team will also be part of your duties to facilitate the seamless integration and implementation of technology solutions. The ideal candidate for this role is a dedicated IT Specialist with comprehensive experience in IT projects, particularly in networking, security technologies, and data analysis. Proficiency in Cisco, Splunk, and Netscout products, along with knowledge of network diagnostics and various network technologies, is preferred. Qualifications for this position include IT experience, networking expertise, knowledge of relevant technology product portfolios, network diagnostics, and proficiency in Excel. Possessing a CCNA or equivalent certification is preferred. The primary role of the AP-OS team is to deliver operational support to internal teams by analyzing incidents, conducting post-incident and recurring incident analyses, managing problems, and providing regular summary reports with detailed analysis on incident and network performance. Additionally, the team produces ad hoc reports tailored to the requirements of various internal teams.,

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Senior Enterprise Operations Engineer