3 Ipvpn Jobs

As a Technical Account Manager, you will serve as a strategic and technical advisor for high-value customers subscribed to Freshworks Premium Support Services. This role requires a unique blend of deep technical knowledge, customer-centric thinking, and cross-functional collaboration to drive long-term customer success. You will act as the single point of contact for strategic customer accounts driving faster issue resolution, conducting proactive technical reviews, identifying product adoption opportunities, and delivering long-term value to our enterprise customers. Key Responsibilities Own the end-to-end resolution of customer issues, ensuring adherence to strict SLAs and premium service expectations. Serve as a trusted advisor and advocate for customers, offering guidance on best practices, configuration, integrations, and use cases. Conduct regular technical business reviews to assess support performance and product value realization. Lead strategic initiatives and implementation projects aimed at maximizing ROI and product adoption. Work closely with Product, Engineering, and Customer Success teams to relay customer feedback, influence roadmap decisions, and deliver holistic solutions. Monitor account health metrics and proactively flag risks with mitigation strategies. Collaborate across time zones and shifts to support global customers effectively. Must-haves: 4+ years of experience in customer-facing technical support, technical account management, or a similar role. Excellent written and verbal communication skills with a clear and structured approach to problem-solving. Strong customer-first attitude with proven success in managing large enterprise accounts. Ability to comprehend complex technical ecosystems (APIs, integrations, cloud platforms). Exposure to ITIL best practices and familiarity with service management principles. Foundational networking knowledge (DNS, TCP/IP, VPN, firewalls, etc.). Ability to work flexible shifts and support customers across global time zones. Preferred: Experience in SaaS or enterprise software environments. Familiarity with Freshworks product suite or similar tools (e.g., Zendesk, Salesforce, ServiceNow). Technical certifications in cloud platforms, ITSM, or networking are a plus.

As a Network Services Platform (NSP) Specialist, you will provide expert consultation on NSP solutions across bare metal and cloud environments. You will be responsible for capturing customer requirements, designing deployment strategies, and ensuring smooth implementation through rigorous validation and troubleshooting. By working closely with global teams, product management, and customers, you will contribute to enhancing Nokias professional service offerings and customer experience. You have: Bachelor's degree or higher in Computer Science, Telecom, or Software Engineering. 7-12 years of experience in Telecom or Software companies, particularly in Linux/Unix environments such as Solaris, Red Hat, and CentOS. Strong knowledge of hypervisor technologies such as KVM and ESXi. Experience with Cloud Computing platforms like Kubernetes, OpenShift, AWS, and GCP. Understanding of Network Management & API protocols such as NETCONF, YANG, OpenFlow, SNMP, REST, XMPP, and JMS. It would be nice if you also had: Solid grasp of IP Networking, Routing, and Service TopologiesIPv4/IPv6, BGP, LDP, ISIS, OSPF, MPLS, VPLS, VPRN, IP VPN, QoS, and Security. Software development experience in Java, Python, Perl, JavaScript, C++, and JMS. Knowledge of Software Defined Networking (SDN) and Network Function Virtualization (NFV). Provide expert consultation on NSP deployments in physical and virtual/cloud environments. Design and document high-level and low-level Network Management/OSS deployment strategies. Develop and validate configuration and migration procedures in lab and customer environments. Define and execute acceptance test strategies, including test case development. Troubleshoot and resolve complex deployment challenges with customers and engineering teams. Conduct workshops to enhance customer understanding and maximize product benefits. Collaborate with global teams and Product Line Management to refine service delivery. Support global services teams in evaluating and responding to professional service requests.

Network Services Platform (NSP) Specialist, will work closely with customers to ensure the successful deployment and integration of Nokias NSP solutions. Design, validate, and optimize network management solutions tailored to customer needs. Collaborate with project managers, engineers, and sales teams to deliver high-quality professional services, helping customers maximize the benefits of their NSP deployments. Capture customer requirements, design deployment strategies, and ensure smooth implementation through rigorous validation and troubleshooting. Work closely with global teams, product management, and customers. Contribute to enhancing Nokias professional service offerings and customer experience. You have: Bachelor's degree or higher in Computer Science, Telecom, or Software Engineering. 7-12 years of experience in Telecom or Software companies, such as in Linux/Unix environments, including Solaris, Red Hat, and CentOS. Strong knowledge of hypervisor technologies such as KVM and ESXi Experience with Cloud Computing platforms like Kubernetes, OpenShift, AWS, and GCP. Understanding of Network Management & API protocols such as NETCONF, YANG, OpenFlow, SNMP, REST, XMPP, and JMS. It would be nice if you also had Solid grasp of IP Networking, Routing, and Service TopologiesIPv4/IPv6, BGP, LDP, ISIS, OSPF, MPLS, VPLS, VPRN, IP VPN, QoS, and Security. Software development experience in Java, Python, Perl, JavaScript, C++, and JMS. Knowledge of Software Defined Networking (SDN) and Network Function Virtualization (NFV). Provide expert consultation on NSP deployments in physical and virtual/cloud environments. Design and document high-level and low-level Network Management/OSS deployment strategies. Develop and validate configuration and migration procedures in lab and customer environments. Define and execute acceptance test strategies, including test case development. Troubleshoot and resolve complex deployment challenges with customers and engineering teams. Conduct workshops to enhance customer understanding and maximize product benefits. Collaborate with global teams and Product Line Management to refine service delivery. Support global services teams in evaluating and responding to professional service requests.