Senior Dispatcher

As an experienced Dispatcher with over 3 years of experience, you play a crucial role in ensuring optimal utilization of truck requirements by securing and booking loads effectively. Your responsibilities include: - Conducting initial call outreach to understand freight market trends and identify new opportunities. - Preparing invoices and managing documentation for brokers and the accounting team with precision. - Monitoring and tracking shipments to ensure on-time and efficient deliveries. - Designing and optimizing delivery routes while maintaining regular communication with drivers. - Addressing unexpected route changes, road construction issues, or delays by collaborating with drivers to find efficient alternate routes. - Ensuring drivers have all necessary documentation and load information to meet customer expectations and comply with HOS regulations. - Booking loads and mapping routes effectively to ensure timely and efficient dispatch operations. - Coordinating seamlessly in a non-asset-based environment by leveraging external carriers for freight movement. Your qualifications and skills should include: - Willingness to work in a USA Blended Process (calls & emails) during US timings. - Strong understanding of load booking and route mapping for operational efficiency. - Excellent negotiation, problem-solving, and decision-making skills to address customer and operational challenges. - Ability to handle difficult situations with professionalism and composure under pressure. - Proficiency in verbal and written communication, with a strong fluency in English (US accent preferred). - Familiarity with email correspondence, spreadsheets, and transportation management systems. - Detail-oriented with strong skills in basic math and calculations for shipment tracking. - Proven multitasking abilities and the capability to make quick, independent decisions. - Commitment to delivering high-quality results aligned with performance targets and client expectations. - Patient, composed, and customer-focused, especially when managing multiple tasks simultaneously. - Ability to follow and implement established quality standards for seamless dispatch operations.,