Senior Dispatch Officer

Job Title: Senior Dispatch Officer

Location:

Job Overview:

Senior Dispatch Officer

Key Responsibilities:

1. Export Spares Dispatch Management

• Handle the complete dispatch process for export spare parts.

• Prepare accurate dispatch documentation including:

  • Invoices

  • E-Way Bills

  • Airway Bills (AWB)

  • Export-related paperwork

• Coordinate with logistics partners to ensure timely dispatch and delivery.

• Maintain dispatch records and ensure adherence to export compliance requirements.

2. ERP System Operations

• Use ERP software for:

  • Inventory management

  • Order processing

  • Tracking dispatch status

  • Generating dispatch-related reports

• Ensure data accuracy and timely updates in the ERP system.

3. Customer Communication

• Interact with customers to understand spare part requirements and dispatch timelines.

• Provide timely responses to customer inquiries related to order status and dispatch documentation.

• Coordinate with internal teams to resolve customer issues and provide appropriate solutions.

Required Skills & Competencies:

• export dispatch processes and documentation.

• ERP systems

• communication and coordination skills.

• Attention to detail and strong organizational abilities.

• Ability to manage multiple dispatches and meet strict timelines.

Qualifications:

• Graduate or Diploma in Logistics / Supply Chain / Commerce or related field.

• 35 years of experience in dispatch, logistics, export operations, or similar roles.