Senior Director- IT Operations

JD

• Lead the IT in the organization with major verticals NOC, IT OPS, IT Security, and IT Assets with the commitment to the agreed SLA/TAT.
• Maintain the CAPEX/OPEX and plan the AOP of the year.
• Maintain the IT infrastructure and its continuity to achieve a 24/7/365 business environment.
• Be on edge to use cutting-edge technology and Implement as per the business requirement.
• Maintain the WAN/ISPs, P2P, MPLS, Cloud, and on-prem Infra.
• Maintain and Monitor the Network Infrastructure including all the layers of the Network and have good knowledge of OSI layers. E.g. Switching(l2+L3), Firewalls, LAN and WLAN controllers, NAC, SDWAN, etc.
• Maintain and Monitor the IT OPS Infrastructure including End User support and Expected technologies like Google Workspace (G-suite), AD/LDAP, NGAV, PatchMGMT, ITSM, Ticketing System, etc.
• Maintain Security of Onprim, DC/Cloud, Endpoint/users, and Email, to ensure a high level of security across the organization. E.g. DLP, Endpoint EDR/NGAV, Firewall, SSL, Crypto, Endpoint Encryption, and Email security. Also, help Internal and external auditors to plan the audits and related mitigations and preventions.
• Maintain the 70K+ IT assets across the 5K sites along with multiple IT stores across Delhivery including SAM and HAM.
• Involvement in regular Internal and cross-functional audits, keeping in mind ISO 9001:2013 for quality assurance and 27001:2013 for security things.
• Manage the on-roll/off-roll of 350 team members along with KRA/KPI and JD.
• Take responsibility for sudden outages and way forward improvements.
• Lead the Projects for Upcoming sites with the respect to IT Infrastructure and OPS.
• Participate in day-to-day meetings with the team, cross-functional team, and vendors to maintain the SLA/TAT.
• Interact with different stakeholders to understand their requirements and challenges related to OPS and IT.
• Update management with periodic reporting, updates, announcements, and newsletters related to IT activities.