Senior Director - Dgtl. Trnf.

As a member of our team at WNS (Holdings) Limited, you will play a crucial role in collaborating with various teams to conduct due diligence and participate in solution design, development, and testing phases for the implementation of digital transformation solutions. Your expertise in due diligence exercises will be utilized to identify, analyze, design, develop, implement, and maintain automation solutions specifically for the Lloyds of London market within a BPO/BPM organization. Your responsibilities will also include creating and driving Process Excellence Transformation Roadmap & Projects, assisting client organizations in achieving their business objectives through Process Improvements, End-to-End Transformations, Digital initiatives, RPA implementation, Analytics, and other strategic levers. You will have the opportunity to work closely with internal stakeholders and Client contacts to co-create and lead their Transformation journey across multiple accounts. Furthermore, you will be expected to coach and mentor Transformation experts to ensure the successful delivery of both contractual and non-contractual Improvement commitments. Your role will involve liaising with various internal functions such as Technology, Transitions, and Capability to provide comprehensive end-to-end solutions. You will be responsible for the execution, closure, and quantification of projects for aligned accounts, aligning with Client expectations. Additionally, you will drive contractual productivity, conduct gap assessments, develop various approaches, negotiate, and cultivate relationships with both internal and external partners. Your qualifications should include being a Graduate, and your passion for driving operational excellence and digital transformation will be key to your success in this role.,