Senior - Delivery Principal

Role Purpose

Delivery Principal

The Delivery Principal works closely with cross-functional teams and clients to ensure the highest standards of governance, quality, and client satisfaction throughout the lifecycle of large and complex projects. Additionally, the role includes:

• Revenue forecasting and financial tracking
• Implementing contingency plans when actual results deviate from forecasts
• Line management responsibilities to support and develop team members
• Applying both

  Agile

  and

  Waterfall

  methodologies to drive continuous delivery and improve outcomes

Key Responsibilities

1. Successful Delivery Management

• Lead and oversee the end-to-end delivery of complex projects within the Private Sector.
• Ensure effective application of governance, quality standards, and metrics.
• Drive digital transformation solutions, focusing on application modernisation, cloud adoption, and service/product/platform delivery.

2. Account Growth and Development

• Partner with clients to drive account growth through successful delivery and opportunity identification.
• Lead business development activities including presales, bid responses, and client presentations.
• Develop and nurture long-term client relationships.

3. Revenue Forecasting and Financial Management

• Own the revenue forecasting process, ensuring accurate projections based on milestones, spend, and resource allocation.
• Track actual performance against forecasts and address discrepancies proactively.
• Implement contingency plans (Plan B) to close revenue gaps through accelerated delivery, new opportunities, or resource realignment.

4. Cross-functional Collaboration

• Collaborate effectively with internal and external stakeholders.
• Manage multi-supplier engagements to ensure alignment and coordination across teams.

5. Team Leadership and Development

• Lead and empower large delivery teams, fostering a positive and inclusive culture.
• Support team development through coaching, mentoring, and feedback.

6. Client Communication and Negotiation

• Act as the primary client contact, providing strategic guidance and ensuring alignment with business objectives.
• Negotiate with clients, vendors, and stakeholders to manage expectations and drive success.

7. Solution Delivery Excellence

• Apply user research and design thinking to ensure solutions meet user needs and deliver measurable outcomes.
• Monitor project performance and drive continuous improvement.

8. Agile and Waterfall Delivery Approach

• Guide teams in selecting and applying the appropriate methodology for each project.
• Use

  Agile

  practices (sprints, stand-ups, retrospectives) for iterative projects.
• Apply

  Waterfall

  methodology for structured, sequential projects.
• Balance client needs with the most suitable delivery approach based on project complexity and scope.

Key Qualifications

Experience

• Significant experience in managing successful outcomes and driving delivery in the

  Private or Public Sector

  .
• Proven track record in

  application modernisation

  and

  digital transformation

  , with hands-on experience using

  cloud technologies

  (Azure, AWS).
• Experience in delivering

  applications, services, products, or platforms

  at least 3 out of these 4 categories.
• Strong background in managing

  large, complex delivery teams

  and

  multi-supplier engagements

  .

Skills

• Excellent

  communication and negotiation skills

  , with the ability to engage credibly and effectively with clients at all levels.
• Strong

  commercial awareness

  and a deep understanding of the challenges in multi-supplier, large-scale projects.
• Experience in

  presales

  and

  business development

  , including bid responses and formal client presentations.
• Ability to apply

  user research

  and

  design thinking

  methodologies to enhance solution delivery and client outcomes.
• Strong

  financial acumen

  with the ability to forecast

  revenue

  accurately and manage project budgets to ensure profitability.
• Deep experience with both

  Agile

  and

  Waterfall

  methodologies, with the ability to select and apply the appropriate approach.
• Experience with

  line management

  , including team development, mentoring, and performance management.

Core Competencies

• Leadership

  : Ability to lead large, diverse teams, fostering collaboration and creating an inclusive, high-performance culture.

• Client-Centric

  : Focused on understanding and meeting client needs, building long-term relationships.

• Strategic Thinking

  : Strong ability to manage and deliver complex projects while identifying opportunities for growth and innovation.

• Financial Acumen

  : Ability to drive accurate forecasting, manage budgets, and take corrective action when actuals deviate from forecasts.

• Delivery Excellence

  : Committed to maintaining high standards of delivery, governance, and quality throughout the project lifecycle.

Key Challenges

• Navigating the complexities of

  multi-supplier engagements

  and ensuring alignment across diverse teams.
• Balancing the demands of

  client satisfaction

  and

  business development

  while maintaining operational efficiency.
• Ensuring

  continuous improvement

  in delivery processes, especially in the context of

  cloud adoption

  and

  digital transformation

  .
• Managing financial performance and maintaining accurate

  revenue forecasts

  . When actuals fall behind, developing and executing a

  Plan B

  to realign.
• Effectively applying

  Agile

  and

  Waterfall

  methodologies in different project contexts, adapting to each project's specific needs.
• Handling

  line management

  responsibilities, ensuring team members receive the support and development needed to succeed in complex projects.