Senior Customer Support Executive

As a key member of our team, you will lead and manage the operations team to ensure efficient handling of bookings. Your role will involve coordinating between operations and marketing teams, customers, partners & vendors to improve service execution. You will be responsible for managing end-to-end business operations, handling queries, complaints, escalations, and ensuring smooth execution of processes. Additionally, you will ensure a consistent supply by onboarding new partners & vendors and launching new cities and services. Providing training and motivation to the team to ensure a high level of employee satisfaction and retention will also be a part of your responsibilities. You will define and analyze metrics and KPIs to efficiently track progress. In this role, you can look forward to rewards, incentives & bonuses, special meals & food trials, startup exposure, and a full of learning experience. We are looking for individuals who are responsible, confident, and street smart, with good communication and soft skills. Foodies are preferred. If you have at least 1 year of experience in customer support and are looking for a full-time, permanent position, this opportunity is for you. The work location is in person. Join us in this exciting journey where you will play a crucial role in ensuring the smooth operations and growth of our business.,