Senior Customer Support Associate

Bluevine

4 - 8 years

3 - 7 Lacs

bengaluru

Posted:4 days ago| Platform:

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Skills Required

outbound financial advisory focus banking senior customer support associate customer support scheduling customer experience technology solutions salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

WHAT YOULL DO:

Resolve small business owners questions and requests regarding Bluevine s products via multiple contact channels including inbound calls, outbound call follow-ups, emails, and/or chats

Ensure customer requests are resolved efficiently and effectively while addressing the customers stated and unstated short-term & long-term needs
Leverage Bluevine s innovative technology solutions and systems to process customer s requests
Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency, and other metrics
Identify, resolve, and escalate risks and trends that may impact the customer experience
Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements
Be adaptable and flexible to support business needs, including short-term scheduling adjustments
Be a part of creating a fun and engaging culture
Flexible working hours during the night shift (Current support hours align to 8AM to 8PM US Eastern Time Zone)

Core Capabilities or Competencies

You have a passion for helping people and you love making a difference in the lives of others
You thrive in ambiguous and rapidly changing environments
Able to clearly and concisely communicate verbally and in writing opportunities, challenges, and resolutions to resolve customer contacts
Learning things quickly and making swift decisions is nothing new for you
When it comes to managing difficult conversations, you know how to strike the right balance between listening, asking questions, displaying empathy, and driving toward optimal outcomes
Problems are welcomed challenges and you enjoy helping others resolve issues and learning new things
You are one of the most technologically-savvy individuals in your network and you are known for adapting rapidly to changing tools and capabilities
You are excited about starting a career in a fintech company that obsesses about helping Small Business Owners simplify their finances so they can get back to what matters most to them

WHAT WE LOOK FOR:

4-8 years of Customer Support experience including client-facing experience via multiple contact channels of phone, email, and chat
US Phone Support experience
US Banking and financial experience
Strong experience with G-Suite
Experience with Salesforce (or other email/chat tools), Slack are a huge plus
Preferred Bachelor s degree or equivalent

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