Senior Customer Success Manager

Job Description

Job Description: Designation: Customer Success Manager Experience: 6 to 8 years Work Location : Bangalore Education : Any Graduation Roles Responsibilities Client Management Manage and retain a book of clients by serving as their primary point of contact. Successfully onboard new clients. Train clients on best practices for utilizing the product to manage employee wellness programs effectively. Cultivate positive relationships with the clients through a proactive, consultative, and high-touch approach. Program Management Assist clients in the design, development, and execution of their program. Perform analytical reviews of client programs and develop strategic recommendations and action plans aligned with their goals and objectives. Provide and present data and reports as it relates to the client s Wellable program. Effectively communicate product roadmap and engagement solutions to customers with passion and excitement. Skills must be leveraged across multiple channels, including telephone and video. Product Support Lead the delivery of technical support for users of client solutions. Serve as a subject matter expert for all client solutions. What Were Looking For We appreciates diversity of thought, background, education, and experience; therefore, if you do not satisfy every requirement, but feel you can bring value to this role, do not hesitate to apply! 1- 3 years of professional work experience Ability to commute to San Diego office twice per week Passion for health, wellness, and technology Clear and articulate communication skills (written and verbal) Ability to multi-task and perform effectively under pressure Ability to thrive in a fast-paced environment Strong organizational skills Strong attention to detail Self-Starter and resourceful Ability to work cross-functionally within an organization and with external clients Proficiency in Microsoft Office (Word, Excel, and Outlook) Willingness to learn new programs specific to Wellable #LI-DNI