Senior Customer Service Manager

You are a seasoned candidate with 12 - 15 years of experience in customer support & sales. Your role involves developing and implementing customer service strategies that align with sales goals and logistics capabilities. You will lead and mentor a team of customer service representatives, fostering a culture of excellence and continuous improvement. Collaboration with sales and logistics teams is crucial to ensure a seamless customer experience from order placement to delivery. Analyzing customer feedback and service metrics will be part of your responsibilities to identify areas for improvement and implement effective solutions. Managing and optimizing customer service processes by leveraging technology and best practices is essential. You will oversee the resolution of complex customer issues to ensure high levels of customer satisfaction and develop and maintain relationships with key accounts, acting as an escalation point for critical issues. Creating and managing budgets for the customer service department will be part of your duties. It is important for you to stay updated on industry trends and implement innovative customer service solutions. Additionally, you should be willing to relocate to Coimbatore and be flexible for night shifts.,