You are a seasoned candidate with 12 - 15 years of experience in customer support & sales. Your role involves developing and implementing customer service strategies that align with sales goals and logistics capabilities. You will lead and mentor a team of customer service representatives, fostering a culture of excellence and continuous improvement. Collaboration with sales and logistics teams is crucial to ensure a seamless customer experience from order placement to delivery. Analyzing customer feedback and service metrics will be part of your responsibilities to identify areas for improvement and implement effective solutions. Managing and optimizing customer service processes by leveraging technology and best practices is essential. You will oversee the resolution of complex customer issues to ensure high levels of customer satisfaction and develop and maintain relationships with key accounts, acting as an escalation point for critical issues. Creating and managing budgets for the customer service department will be part of your duties. It is important for you to stay updated on industry trends and implement innovative customer service solutions. Additionally, you should be willing to relocate to Coimbatore and be flexible for night shifts.,
Company Description Waggle is a trusted Pet Tech brand serving over 60,000 Pet Parents across North America. Leveraging our expertise in IoT, we provide Peace of Mind regarding pets' health and safety through innovative products. Our flagship solutions include the Pet Monitor 4G for real-time temperature monitoring during travel and the Furbit, a wearable that tracks pet fitness and activities. Based on a culture of innovation, respect, and fairness, our mission is to enhance overall pet wellness through smart, connected ecosystems. Role Description This is a full-time, on-site role for a Senior Growth Marketer located in Coimbatore. The Senior Growth Marketer will be responsible for driving growth initiatives, developing and executing marketing strategies, and optimizing marketing campaigns to generate leads. Daily tasks include performing marketing analytics, growth hacking, and employing web analytics to measure and improve performance. The role involves close collaboration with different teams to achieve business growth objectives. Job Requirements: • Supercharge organic growth with killer SEO, content strategies, and social media wizardry. • Clean up the website/blog like a pro, making it user-friendly, fast, and fabulous (technical performance included!). • Plan and launch organic email campaigns that nurture lead and turn them into loyal fans. • Dive deep into metrics to tweak and fine-tune strategies for bigger engagement and growth. • Team up across departments to keep messaging sharp and growth on track—no silo thinking here! Qualifications (What You Bring to the Table): • Any degree - your passion and experience are what matter most. • 5-8 years of hands-on experience in leading organic growth (SEO, content marketing and social media). • You know your way around SEO, social media optimization, content marketing, and email strategies. • Data-driven? You bet! You can analyze performance and tweak strategies like a growth ninja. • A wordsmith with great communication skills - both in writing and speaking English. • A team player who knows how to collaborate with designers to make content and campaigns pop! Compensation Package: Waggle offers a competitive compensation package, including employee stock options (ESOP), health insurance, and other employee benefits. Compensation will not be a limitation for the ideal candidate. Are you the one do drop your resume to Kaamila@mywaggle.com @Raja Kalimuthu @Ram Esakky