Senior Customer Loyalty Executive

Hiring: Senior Customer Loyalty Executive – Nirvana Realty 🌟

📍 Location: Andheri West, Mumbai

About Us

Nirvana Realty is a leading real estate developer with 18+ years of expertise, delivering 7+ landmark second-home villa townships across Mumbai’s most promising destinations. We don’t just build homes — we create communities, lifestyle experiences, and long-lasting trust.

We’re now looking for a Senior Customer Loyalty Executive to strengthen homeowner relationships, manage our My Nirvana Club loyalty program, and drive referral sales that fuel our growth.

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🔑 What You’ll Do

• Build and nurture long-term relationships with Nirvana homeowners.

• Manage loyalty & engagement initiatives, ensuring seamless delivery of benefits.

• Promote referral programs, track leads, and drive conversions in partnership with Sales.

• Plan & execute customer engagement activities (festivals, site visits, lifestyle events).

• Collect feedback via NPS/surveys, analyze insights, and improve customer experience.

• Maintain referral dashboards, monitor KPIs, and report weekly to the VP CRM.

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✅ What We’re Looking For

• 2–4 years of experience in customer engagement / loyalty / CRM / hospitality.

• Strong communication skills (English, Hindi, Marathi preferred).

• Relationship-driven with a sales mindset.

• Proficiency in CRM tools & Excel/Google Sheets.

• Event coordination or community-building experience is a plus.

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🎯 Why Join Us?

• Be part of a trusted brand with 18+ years of legacy.

• Attractive fixed + performance-linked incentives on referral sales.

• Clear career path: Customer Loyalty Executive → Sr. Executive → Assistant Manager CRM → Loyalty & Engagement Manager.

• Work in a dynamic environment blending real estate, lifestyle, and hospitality.

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📩 Apply Now

• If you’re passionate about building customer relationships and converting trust into sales, this is your chance to make an impact.