Senior Customer Care Executive

2 - 4 years

4 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • Handle inbound calls, chats, and emails related to flight bookings, reschedules, cancellations, baggage, and special assistance.
  • Assist customers in navigating airline fare rules, seat selection, travel guidelines & policies.
  • Coordinate with airline partners and internal ticketing teams to resolve complex cases and ensure seamless travel support.
  • Guide customers on account registration (e.g., MyEagle) and self-service tools to enhance digital engagement.
  • Convert customer inquiries into ticketed sales, including domestic and international sectors.
  • Upsell value-added services such as travel insurance, seat upgrades, baggage add-ons, lounge access, and priority check-in.
  • Promote partner airlines, flexible fare options, and limited-time offers to drive conversions.
  • Actively pitch token of service (gratuity/tips) and collect positive feedback via platforms like Trustpilot, BBB, etc.

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