Senior CRM Executive / CRM Executive

Job Title:

Job Summary:

Key Responsibilities :

• Follow all company rules and regulations
• Attend customers visiting Head Office and resolve their queries
• Handle cancellations, transfer requests, and registration-related queries
• Coordinate recovery of post-booking payments as per construction stages and financing plans
• Coordinate with banks for customer home loan processing and documentation
• Ensure payment clearance from booking to possession
• Prepare and issue demand letters, NOCs, and required customer documents
• Maintain MIS records and assist in preparing final work reports
• Draft and verify agreement documents with complete project and customer details
• Prepare and submit stamp duty challans, TDS challans, and related documents
• Coordinate customer communication for agreement execution through the sales team
• Manage registration of documents as per organizational requirements
• Scrutinize property documents for new plots or acquisitions
• Prepare search reports, title reports, sale deeds, and allotment letters
• Ensure RERA compliance by preparing and submitting required legal documents
• Coordinate with internal departments and external legal teams for approvals and documentation
• Resolve legal queries raised by banks and financial institutions
• Collect customer cheques and deposit them in relevant RERA escrow accounts
• Collect bank statements and NOCs for construction finance from bankers
• Submit vendor and supplier payment lists to banks for clearance
• Collect project drawings from consultants for submission to banks
• Retrieve bills and documents from project sites for banking and legal records

Key Skills & Competencies :

• Strong knowledge of real estate agreements, customer handling, and legal documentation
• Familiarity with RERA regulations and compliance
• Good understanding of banking processes related to real estate and housing loans
• Proficient in MS Office (Excel, Word) and real estate CRM tools
• Strong coordination, communication, and follow-up skills
• Ability to handle confidential and time-sensitive documents with accuracy
• Organized, process-driven, and proactive in issue resolution

Qualifications:

• Bachelor's Degree in Commerce, Law, Business Administration, or related field
• Knowledge of RERA, registration process, and financial compliance is essential

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