Senior CRM Collection Manager-Real Estate

Job Description

About the Role: We are looking for a seasoned and proactive Customer Relationship Manager to oversee the entire customer lifecycle in our organization. The ideal candidate will play a crucial role in ensuring high levels of client satisfaction, managing after-sales services, and aligning cross-functional teams to deliver a seamless property handover experience. Key Responsibilities: Client Relationship Oversight: Manage all touchpoints of the customer journey—from post-booking follow-up to apartment possession. Data Management: Maintain, update, and analyze customer records using Excel and/or CRM tools like Salesforce, Zoho CRM, etc. After-Sales Coordination: Act as a liaison between customers, sales, and operations to ensure smooth communication and timely resolution of concerns. Customer Satisfaction: Design and implement strategies to improve client retention and post-sale engagement. Delivery Coordination: Ensure timely project handovers in collaboration with project and operations teams. Feedback Mechanism: Establish channels to gather and assess customer feedback and use insights to improve the customer experience. Reporting: Generate performance and satisfaction reports for management review. Team Management: Lead and mentor a small team dedicated to customer service, ensuring alignment with business goals and service quality standards. Required Skills & Qualifications: Graduate/Postgraduate in any discipline Minimum 10 years of experience in the real estate sector Strong understanding of customer relationship workflows in the real estate industry Hands-on experience with CRM systems such as Salesforce or Zoho Excellent communication, problem-solving, and leadership skills Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹65,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Experience: CRM Manager: 8 years (Preferred) Real estate : 10 years (Preferred) Location: Zirakpur, Punjab (Preferred) Work Location: In person