Senior Credentialing Specialist

About Innerwell

At Innerwell, we’re pioneering a transformative approach to mental health care by blending modern medicine, data-driven care, and innovative therapies to help patients unlock a future of greater well-being. Our mission is to make mental health care more accessible, comfortable, and impactful—so more people can experience meaningful change.

About the Role

Senior Credentialing Specialist

Key Responsibilities

• Own the Credentialing Process:

  Handle provider enrollment comprehensively, including initial credentialing, payer enrollment, re-credentialing, and ongoing provider monitoring.

• Maintain SLAs:

  Proactively manage credentialing timelines and deadlines, ensuring adherence to internal and external service-level agreements.

• Proactive Communication:

  Regularly engage with payers through calls or emails to swiftly resolve enrollment issues and keep processes moving.

• Provider Profile Management:

  Utilize platforms such as CAQH, Availity, Airtable, and Verifiable to maintain accurate, updated provider data.

• Cross-Functional Collaboration:

  Work closely with internal and external stakeholders across various time zones to enhance credentialing coordination.

You'd Be a Great Fit If:

• Credentialing Expertise:

  Minimum of 2 years’ experience managing U.S. payer credentialing, ideally within a digital health startup.

• Tech-Savvy:

  Extensive experience with credentialing platforms, and comfortable using tools such as, Slack, Airtable, and Sheets.

• Effective Remote Communicator:

  Clear, proactive communicator who thrives in a remote, collaborative work environment.

• Organized & Analytical:

  Naturally detail-oriented with excellent project management skills; consistently meets deadlines without missing details.

• Ambitious with a Growth Mindset:

  Aspires to leadership, with interest in eventually managing and mentoring a credentialing team.