Senior Coordinator- NGO

Expanding programmatic interventions through digital technologies

• Oversee, manage, and continuously enhance Org’s digital technologies, including the helpline and chatbot services, to ensure seamless and high-quality user interactions.
• Identify and drive opportunities to expand the user base of Org’s digital technologies.
• Provide oversight and support to the agencies managing the operations of the digital technologies ensuring alignment with organizational goals and quality standards.
• Conduct quality checks and monitor the user data of the org digital technologies on a regular basis, and share assessments with the teams
• Stay up to date with the latest technological advancements and identify opportunities to implement them in our digital platforms.
  

Implementing projects on abortion

• Coordinate the implementation of projects designed to improve experiences of individuals in their abortion journey.
• Monitor the quality of the implementation and share progress (including deviations with the team) on a regular basis.
• Support in the documentation of project progress and updates
  

Networking and strategizing for improved program outcomes

• Work closely with external consultants and partners on assignments, ensuring quality outcomes.
• Network with other relevant organizations to advance org’s connections, including representing org in external meetings.
• Work with the leadership team to advance org’s work around the abortion eco-system.
• Undertake scoping work for new projects and work with teams on special projects.
  

Job Requirements

• Master's degree
• 3 - 5 years of hands-on experience in planning and implementation of digital/technology based projects to support program outreach and delivery.
• Ability to read, write and speak in English and Hindi.
• Excellent computer skills with proficiency in standard MS Office applications.