Senior Coordinator Customer Solutions (6A)

Overall Job Purpose
Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd, Job Specification Key Accountabilities Participate in Customer Facing (F2F) meetings, joint visit with sales Proactively analyze case and phone statistics to identify opportunities of improvement, both from customer / HL side Handle escalations for all tasks related to Customer Service Support customers for inquiries in local language Handles customs activities requiring local language and/or visits Internal and external point of entry for customs matters, across all area departments Duly communicates local customs developments to responsible parties Evaluates impact of local customs requirements to ensure compliance Participate in cross-functional Area meetings, discussing solutions for daily problems involving other teams Identify new customer requirements and present to management for acceptance Act in the on boarding process for new customers, explaining Sales and Customer Service setup, Quality Promises, e-business tools/OBL printing (together with Digital Manager) Support Sales teams on Quality Promises and customer commitments Performs root-cause analysis of repetitive problems / deviations Qualifications And Technical Job Requirements University degree or equivalent Very good command of written and spoken English Working knowledge of MS Office Able to work well with others and follow guidelines Positive attitude Receptive and be able to grasp new ideas and motivate ones self for personal development Competencies and Values Hapag-Lloyd Values / Behaviors Care, Move, Deliver Positive attitude, can do attitude Proactive Energetic and good team spirit Enthusiastic Commitment to task High Integrity