Job
Description
P1 C3 STS Experience 4 years of total experience, with at least 2+ years as a Technical Business Analyst in Telecom, IVR, Contact Center Technology, or Conversational AI projects. Hands-on experience in requirement gathering, technical documentation (BRD/PRD), user experience design, and stakeholder collaboration. Experience supporting RFQs/RFPs and contributing actively to technical sales and pre-sales solutioning. Exposure to projects involving IVR, DTMF design, Conversational AI platforms, and LLM-guided conversation experiences. Technical Skills Strong ability to create technical flow diagrams, UX interaction diagrams, and detailed requirement documents. Expertise in requirement elicitation, stakeholder management, and technical design analysis. Deep understanding of IVR call flows, DTMF experiences, backend integrations, and Conversational AI architecture. Familiarity with LLM-based conversation flows and ability to expand vague requirements into clear, complete specifications. Proven ability to collaborate with cross-functional teams including Architects, Developers, Product Owners, and Sales Teams. Strong skills in preparing and responding to RFQs/RFPs and assisting in technical sales documentation. Excellent communication, critical thinking, and problem-solving skills Good to have skills Knowledge of Kore.ai, Twilio Flex, Amazon Connect, or similar platforms. Familiarity with API/Web Services integrations, VXML structures, and backend system flows. Exposure to LLM prompt engineering or multilingual conversation designs. Agile project experience with Jira, Confluence, and other collaboration tools. Understanding of Telecom BSS/OSS systems and CX Journey Mapping Show more Show less
