Senior Computer Operator

Blue Dart,

India's Top 100 Great Places to Work

Blue Dart is where you belong

Manages the enterprise IT helpdesk ensuring effective resolution of end-user queries and incidents.

To lead a team of support executives ensuring ticket closure, documentation, and end-user satisfaction across the organization.

• Oversee daily operations of IT helpdesk.
• Monitor call volume, resolution time, and SLAs.
• Analyze trends to propose preventive actions.
• Maintain knowledge base and SOPs for common issues.

• Graduate with IT certifications (e.g., ITIL) 6+ years in support.

• Good communication and technical troubleshooting.
• Ticketing tools knowledge (e.g., Freshservice, ServiceNow).
• Root cause analysis and escalation handling.

When you join us, you become part of a purpose-driven organization that's redefining logistics across India and beyond. Here's what you can expect:

• Competitive compensation

  and performance-linked incentives that reward your contribution.

• Continuous learning

  through structured development programs, on-the-job coaching, and access to global best practices.

• Comprehensive benefits

  including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off.
• A strong

  culture of recognition

  , inclusion, and respect-where your ideas matter and achievements are celebrated.
• Access to

  cross-functional and global career paths

  within DHL Group's diverse business portfolio.
• The pride of working for India's most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries.

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