Senior Collection Manager/collection head

Job Description- Collection Manager/Collection Head

• Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
• Manage a team of Tele collections agents, providing guidance, support, and training as needed.
• Monitor and analyse the performance of the collections team, implementing measures to improve productivity and success rates.
• Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
• Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
• Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
• Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
• Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.
• Prepare regular reports on collections activities, presenting data and insights to upper management.
• Develop and maintain relationships with external collection agencies, attorneys, and other service providers as necessary.

Skills:-

• Strong knowledge of collections practices
• Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines.
• Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
• Analytical mindset, with the ability to analyse data, identify trends, and make data-driven decisions.
• Proficiency in using collections dialer and systems.
• Strong problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges.
• Excellent attention to detail, ensuring accuracy in all records and communications.
• Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues.

Job Type: Full-time

Pay: ₹40,000.00 - ₹80,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person